Personalized Local Content: Frightful or Insightful?
Taking advantage of local marketing is—and should be—top of mind for all marketers. Consumers increasingly search online for local products and services, and continue to purchase at brick and mortar stores. (Online retail sales, while growing, represent only 8.4% of … Read more
The Social Marketing Paradox: Why Brands Fail To Create Customer Relationships
Companies have long hoped social media would give them a new way to connect with their customers. Today, brands pursuing that promise focus almost exclusively on big social networks like Facebook and Twitter, and prioritize customer engagement above all else. … Read more
The Social Customer Service Playbook: The Most Vital Metrics and How to Interpret Their Impact
To become a leading brand and stay on top, you’ll need to meet your customers exactly where and when they need you, exactly in the way they need your help. This starts with a sophisticated approach to measuring both agent … Read more
Data is the Secret Ingredient for Social Media Marketing Success
The answer is simple: lack of data-driven marketing. For social marketing to compete with other marketing channels, it’s necessary to stay close to customer and performance insights buried in analytics. The problem lies in that most social marketing software providers … Read more
Transform From Product-Centric Campaigning to Customer-Centric Experiences
Resolving customer experience challenges by implementing technology that enables companies to understand customers as individuals.