The Social Customer Service Playbook: The Most Vital Metrics and How to Interpret Their Impact

There are endless ways to measure the impact of social on customer experience. Which performance metrics are top brands tracking? Download this report to find out.

To become a leading brand and stay on top, you’ll need to meet your customers exactly where and when they need you, exactly in the way they need your help. This starts with a sophisticated approach to measuring both agent performance and customer experience.

Read The Social Customer Service Playbook from Lithium to find out how your approach to performance metrics stacks up against top brands.

Download the Playbook to learn about:

  • Lithium’s engagement spectrum model
  • Myths that can trip even the most advanced brands
  • Ten vital performance metrics, how to interpret them, and red flags to look for
  • How to connect KPIs to business objectives to advocate for resources

Sponsored by Lithium

Lithium brings Marketing, Customer Service, and other parts of the organization together with an intelligent design to rally around a better customer experience. You no longer need to choose between standalone tools and manual steps. Teams can plan from the same Omnichannel Calendar, share data-rich customer profiles, and execute better together. Lithium uses data science to help Marketing, Customer Service, and other customer-facing teams collaboratively drive engagement, response times, and business results with a smart platform you will actually use.