Resource Library: eCommerce

whitepaper

US Holiday 2017 Outlook: Digital Sales Grow, Boosting Total Retail

Learn 4 ways to increase sales during this holiday season. “US Holiday 2017 Outlook: Digital Sales Grow, Boosting Total Retail” gives you the framework to win, serve, and retain empowered customers during this short make-or-break revenue period. Download the complete … read more »


webcast

Live Chat Best Practices for Conversion Rate Optimization

Date: Oct 12, 2017 1:00 EDT (10:00PDT)

Speakers:
Brian Massey,Managing Partner, Conversion Sciences
Paul LaRochelle, SVP of Business Development, MarketLinc


whitepaper

Mobile Moments Transform Commerce And Service Experiences

“Mobile Moments Transform Commerce And Service Experiences” gives you the framework to create, deliver and scale mobile moments that benefit your brand. Download the complete Forrester May 2017 report to learn how to: Grow brand loyalty by reaching customers at … read more »


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The 2017 User Engagement Top 100 Report: Subscription Retailers

Subscription retailers are capitalizing on changing buying habits and disrupting traditional retail. Iterable evaluated the email and mobile messaging strategies of the top 100 U.S. subscription retailers to uncover how they engage users across the customer journey. Download Iterable’s latest report to … read more »


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6 Considerations for Choosing a Live Chat Solution to Increase Ecommerce Conversion

When exploring your live chat options, it’s important to understand that not all chats are created equal. The difference between a “smart” chat engagement vs a generic chat engagement can be the difference between a customer completing a purchase or … read more »


whitepaper

Beyond the Single View of the Customer: Taking Insights a Step Further

In order for today’s businesses to thrive in the current marketplace, every department needs to have a strong focus on the customer. Accomplishing this hinges upon the company having a single view of the customer, which enables the business to … read more »


webcast

Mobile Marketing vs. In-Store Sales: Help! What’s the Correlation?

Date: Jun 6, 2017 1:00 EDT (10:00PDT)

Speakers:
Greg Sterling, VP of Strategy and Insights, Local Search Association
Ryan Weisert, Director of Client Success, MomentFeed


webcast

New RLSA Strategies for Search Marketers

Date: May 25, 2017 1:00 EDT (10:00PDT)

Speakers:
Kirk Williams, Owner, ZATO Marketing
Alex Dao, Head of Search Sales, Criteo


whitepaper

The Value of a Happy Customer

Brands should mind the gap—the gap between what the customer wants and how the business aligns to meet those expectations. In this whitepaper, we’ll explore how to bridge that gap and explain what goes into building a great digital customer … read more »


webcast

Track, Qualify & Convert Your Leads: Using call and SMS data to drive new customers

Date: May 18, 2017 1:00 EDT (10:00PDT)

Speakers:
Michael Boland, Chief Analyst, BIA/Kelsey
Mark Sullivan, Director of Demand Generation, CallRail