Resource Library: eCommerce

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The 2023 Consumer Trends Index

Understanding customers and meeting them where they’re at is everything. For years, we’ve invested in the Consumer Trends Index (CTI) to bring the voice of the customer to life. It is our goal at Marigold to help our customers understand … Read more »


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Enterprise Conversion Optimization Platforms: A Marketer’s Guide

COPs help marketers meet heightened user expectations by systematically testing and personalizing websites, mobile apps and other touch points to provide each person with a satisfying experience. Read more »


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5 CX Trends That Will Shape 2023

Date: Feb 9, 2023 1:00 EDT (10:00PDT)

Speakers:
David Mingle, VP and Global Practice Head, Customer Experience, Reputation,
Shannon Heath, Product Marketing Manager


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Enterprise Digital Experience Platforms: A Marketer’s Guide

The challenge of integrating new technologies with CMSs, along with developments like the increased digitization of business brought about by the COVID pandemic and ever-heightened customer expectations, are some of the factors that have led to the rise of the digital experience platform (DXP). Read more »


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Keep Customers Engaged All Year Long

Date: Feb 21, 2023 1:00 EDT (10:00PDT)

Speakers:
Kate Richardson, Director of Customer Retention Marketing at Artifact Uprising
Toby Yuen, Customer Success Manager at Blueshift


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How to Deliver an Unforgettable Customer Experience

Companies that deliver a great buying experience grow twice as fast as those that deliver average experiences, according to Gartner. That’s a huge opportunity for innovative organizations to capitalize on. But if your revenue teams aren’t aligned, you may end … Read more »


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From First Date to True Love

From small businesses to enterprises, relationship marketing can help create meaningful connections with customers that lead to increased loyalty and more revenue. Yet 30% percent of consumers report receiving “creepy” personalization based on data they didn’t knowingly share. The key … Read more »


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Relationship Marketing: The human approach to personalization

Changing your strategy to one rooted in relationship marketing, which puts the customer at the center of everything, is proving to outperform traditional marketing tactics based on stalking customers around the internet and relying on third-party data. However, according to … Read more »


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7 Ways to Keep Your Customers Coming Back in 2023

Date: Jan 12, 2023 1:00 EDT (10:00PDT)

Speakers:
Jon Glick, PwC Customer Transformation and Loyalty Partner
Greta Lovenheim, Partner - Customer Data and Analytics


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The Ultimate Reputation Management Guide for Financial Services

From discovery to conversion to retention, online reviews play a pivotal role in building and supporting a successful financial brand at scale. On public review platforms, customer interest, attraction, trust, and loyalty can be swiftly won or lost. With such … Read more »