About
Lithium brings Marketing, Customer Service, and other parts of the organization together with an intelligent design to rally around a better customer experience. You no longer need to choose between standalone tools and manual steps. Teams can plan from the same Omnichannel Calendar, share data-rich customer profiles, and execute better together. Lithium uses data science to help Marketing, Customer Service, and other customer-facing teams collaboratively drive engagement, response times, and business results with a smart platform you will actually use.
Resources from :
CX in the Age of Social Media
Date: Nov 28, 2017 1:00 EST (10:00PST)Speakers:
Joey Coleman, Founder and Chief Experience Composer, Design Symphony
Eddie McGraw, Director of Marketing & Communications, Lithium
The Value of a Happy Customer
Brands should mind the gap—the gap between what the customer wants and how the business aligns to meet those expectations. In this whitepaper, we’ll explore how to bridge that gap and explain what goes into building a great digital customer … Read more
Start Listening! 7 Real-World Tips for Better Social Engagement
Date: May 23, 2017 1:00 EST (10:00PST)Speakers:
Maggie Malek, Head of Public Relations and Social Media, MMI Agency
Dave Evans, VP, Reach and Response Services, Lithium
The Value of a Happy Customer: Action steps to a great customer experience
Date: Mar 28, 2017 1:00 EST (10:00PST)Speakers:
Christine Crandell, President, New Business Strategies
Dayle Hall, VP, Marketing, Lithium
Social Media Marketing 3.0: Best Practices for Ramping Up Social ROI
Date: Dec 8, 2016 1:00 EST (10:00PST)Speakers:
Matt Sitomer, VP, Group Account Director, VaynerMedia
Dayle Hall, VP, Corporate Marketing, Lithium
The Social Marketing Paradox: Why Brands Fail To Create Customer Relationships
Companies have long hoped social media would give them a new way to connect with their customers. Today, brands pursuing that promise focus almost exclusively on big social networks like Facebook and Twitter, and prioritize customer engagement above all else. … Read more
The Definitive Guide to Social Customer Service Success
Your business needs to see undeniable value to invest in the resources needed to design, build out and operate a fully functional, high-impact social customer service team. Saddling existing agents with expanded duties has been a Band-Aid solution. But now … Read more
The Social Customer Service Playbook: The Most Vital Metrics and How to Interpret Their Impact
To become a leading brand and stay on top, you’ll need to meet your customers exactly where and when they need you, exactly in the way they need your help. This starts with a sophisticated approach to measuring both agent … Read more
Data is the Secret Ingredient for Social Media Marketing Success
The answer is simple: lack of data-driven marketing. For social marketing to compete with other marketing channels, it’s necessary to stay close to customer and performance insights buried in analytics. The problem lies in that most social marketing software providers … Read more