Four Strategies CMOs Can Use to Drive Growth in 2019

CMOs are now expected to drive sales, be accountable for ROI, and own the entire customer experience, online and offline. Forrester predicts that CMOs who don’t embrace these demands will be replaced. This report explains how CMOs can score important wins early in 2019, better secure their role, and position their brand optimally — all by incorporating specific strategies for the call channel and voice.
Key Recommendations & Takeaways

  • Drive growth and report true ROI to the C-suite with attribution on callers
  • Acquire more customers by personalizing caller experiences
  • Leverage AI to analyze consumer conversations for actionable insights
  • Use caller questions to inform and improve your voice strategy

Sponsored by DialogTech
DialogTech provides the leading AI-driven conversation intelligence platform for marketers at businesses that value inbound phone calls. When consumers call, DialogTech turns those conversations into actionable insights businesses use to improve marketing ROI, increase sales conversions, and deliver more personalized customer experiences, both online and over the phone. Recognized as the leader and pioneer in call analytics since 2007, DialogTech is the trusted conversation intelligence platform for many of the world's most successful brands and agencies. For more information, visit

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