Creating An Omnichannel Experience for B2C Brands

We all know what it feels like to have our customer experience compared to other companies. And if you’re a consumer-facing company competing against brands with a LOT more resources, these comparisons can feel particularly unfair. Maybe one of these hits close to home:
  • Why aren’t your personalized recommendations as smart as Amazon or Best Buy?
  • Why isn’t your online meal ordering as slick as Starbucks or Shake Shack?
  • Why doesn’t your mobile app notify me about upcoming services like Tesla or BMW?
  • Why aren’t your communications as timely and tailored as those from Citi or Ameritrade?
But here’s the good news: creating an omnichannel customer experience is not the insurmountable mountain that some make it out to be.
Read this eBook from Mautic to learn:
  • The 5 capabilities today’s consumers expect to “just work”
  • The 4 critical questions you need to answer well in order to thrive in an omnichannel world
  • The right approach, alignment, and technology that can help you create your own seamless CX

Sponsored by Mautic
Mautic offers the world's only open marketing cloud enabling users to integrate and personalize all their digital properties and channels into a seamless customer experience. Combining the industry's most modern marketing automation platform with best-in-class training and support, Mautic empowers you to deliver higher performing campaigns and content, and achieve superior results.