In the era of the customer, understanding omnichannel journeys is critical.
But drawing on this insight and delivering personal experiences at scale, across every available touchpoint, is a challenge often kicked into the long grass.
If you’ve got the right partner, it doesn’t have to be difficult. But how do you find the right partner?
In The Forrester Wave™: Journey Visioning Platforms, Q4 2018, and The Forrester Wave™: Journey Orchestration Platforms, Q4 2018, Forrester has surveyed the landscape to ascertain who can deliver.
Sponsored by Thunderhead
Thunderhead’s intuitive ONE Engagement Hub joins up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system, giving you a multi-dimensional view of all your customers. It allows you to act on an individual customer’s needs in real-time. Effortless engagement just got personal.