The Forrester Wave: Journey Orchestration Platforms, Q4 2018

In the era of the customer, understanding omnichannel journeys is critical.
But drawing on this insight and delivering personal experiences at scale, across every available touchpoint, is a challenge often kicked into the long grass.
If you’ve got the right partner, it doesn’t have to be difficult. But how do you find the right partner?
In The Forrester Wave™: Journey Visioning Platforms, Q4 2018, and The Forrester Wave™: Journey Orchestration Platforms, Q4 2018, Forrester has surveyed the landscape to ascertain who can deliver.

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