The Top 5 Customer Journeys To Keep Them Connected and Coming Back

Date: Jul 20, 2021 1:00 EDT (10:00PDT)

Veda Kumarjiguda, Sr. Product Marketing Manager, Salesforce

It’s clear that customers are craving a personal connection. It’s up to marketers to identify the moments that define the customer journey and use them to power those one-to-one relationships.

Digital channels like mobile devices bridge the gap between the online and physical worlds and transform the way business is conducted. This provides marketers with plenty of opportunities — aside from email — to captivate customers with personalized messaging right in the palm of their hands.

Join Veda Kumarjiguda, Senior Product Marketing Manager at Salesforce, and learn more about mobility services that will surprise and delight your customers.

Key topics:

  • Incorporating mobile messaging channels in your customer journeys
  • SMS loyalty
  • Replenishment
  • Chat app channels
  • Bringing automation and personalization to your mobile push journeys

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