5 CX Trends That Will Shape 2023
Date: Feb 9, 2023 1:00 EDT (10:00PDT)Speakers:
David Mingle,
VP and Global Practice Head, Customer Experience, Reputation,Shannon Heath,
Product Marketing Manager
How to Deliver an Unforgettable Customer Experience
Companies that deliver a great buying experience grow twice as fast as those that deliver average experiences, according to Gartner. That’s a huge opportunity for innovative organizations to capitalize on. But if your revenue teams aren’t aligned, you may end … Read more
From First Date to True Love
From small businesses to enterprises, relationship marketing can help create meaningful connections with customers that lead to increased loyalty and more revenue. Yet 30% percent of consumers report receiving “creepy” personalization based on data they didn’t knowingly share. The key … Read more
The Chatbot Is Dead: It’s Time to Modernize Your Online Experience
Date: Dec 1, 2022 1:00 EDT (10:00PDT)Speakers:
David Greenberg,
Chief Marketing Officer, Conversica