We’re entering a new era of customer communication as more people go mobile-only and voice assistant usage surges by an estimated 130% this year. While the benefits of voice for consumers are immediate and obvious, implications for marketers are vast and still emerging. It’s critical to think broadly about how voice will impact the entire customer experience, from discovery through to purchase.
In this report from Invoca, you’ll find:
- Real examples from innovative businesses meshing digital interactions with an increasingly voice-first world
- Insights from a survey of over 1,000 U.S. consumers using voice assistants
- New data from an analysis of over 50 million customer phone calls passed through Invoca’s platform in the past year
- Takeaways for evolving your marketing in a voice-first world
Sponsored by Invoca
Invoca is the recognized leader in Conversation Intelligence AI that enables marketing, contact centers, and multi-location CX teams to drive efficient and profitable revenue growth by unlocking actionable insights from customer conversations. Through deep integrations with leading technology platforms, teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. With Invoca, top consumer brands, including AutoNation, DIRECTV, Mayo Clinic, Mutual of Omaha, and Verizon, experience unbelievable results powered by undeniable data. For more information, visit www.invoca.com.