When exploring your live chat options, it’s important to understand that not all chats are created equal. The difference between a “smart” chat engagement vs a generic chat engagement can be the difference between a customer completing a purchase or abandoning your website.
This white paper from MarketLinc highlights the 6 key considerations you should take into account when planning to implement live chat software on your eCommerce website.
Sponsored by MarketLinc
The MarketLinc Intelligent Visitor Engagement Solution enables eCommerce businesses to capture up to 20% more revenue by offering live sales assistance to visitors that require more than a digital only experience. Our real-time, data-driven managed solution identifies the best visitors to engage with personalized help at the right moment, and includes everything your business needs – from advanced analytics, proactive live chat software and expertly-skilled live sales assistants – to rapidly increase conversion rates, decrease abandonment rates and grow revenue. Our low risk, proven solution requires no upfront budget or additional resources and you pay only for the incremental revenue we generate, nothing more. That's our guarantee.