Customer Experience Setbacks that put the Squeeze on Your Profits

Date: Oct 31, 2013 1:00 EST (10:00PST)

Speakers:
Elisabeth Osmeloski, Director of Audience Development, Search Engine Land and Marketing Land
Ginny Marvin, Contributor, Search Engine Land
John Dawes, Vice President, Product and Strategy, TeaLeaf Technology, Inc.
Mandi Hudson, Director of Online Marketing, Western Governors University

IBM

So – you think you’ve optimized your landing pages- you finally have real customer engagement. Sure you are getting some conversions but what about those that just vanish? What happened, why and most importantly how do you get them back to finish what they started? Addressing and solving those customer experience conversion setbacks is vital to increasing your profits. How much revenue can you recoup?

Join us for this informative webcast and learn:

  • How to quickly uncover usability site flaws and quantify impact.
  • How to identify customer struggles to provide effective resolutions.
  • How you can re-engage your customers to increase your profits.

Sponsored by IBM

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