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Resources from Salesforce Community Cloud:
Selling to the Information-Driven Business
When asked about their buying processes, 65% of respondents to an IDC research study agreed that “we usually engage a vendor sales professional only when we have made a purchase decision.” Well, that complicates things. B2B marketing and sales teams … Read more
Elevate Your B2B Marketing: A Guide to Intelligent ABM
As one of the most talked-about strategies in B2B marketing, account-based marketing is rapidly changing the way we think about marketing /at scale. But what is it? And why is it driving so much conversation? This white paper from Salesforce … Read more
7 B2B Marketing Strategies You Need to Know About
As B2B marketers, we know that our buyers’ needs are ever-evolving, but it’s not just our buyers that are changing. As technology adds new options and capabilities, marketer’s roles are also changing, from how we work with our sales teams … Read more
How to Build Customer Loyalty with a Customer Community
Customer loyalty is no longer fostered by just having the lowest price, it’s all about creating personalized, end-to-end journeys across all departments in your company. Download this white paper from Salesforce and explore how you can become a customer-obsessed company … Read more
Customer Community 101: 3 Ways to Transform Your Customer Relationships
Your customers are expecting personalized, 1:1 experiences with your business, but lean support staffs make it difficult to meet these high expectations. Your agents need to provide fast, intelligent service tailored to each individual customer with cases coming in from … Read more